Shipping Plicy

This transparent Shipping Policy outlines all order processing, shipping methods, delivery times, costs, and related terms for all handcrafted artisan jewelry from Vickie Darlene LLC (Shawnee, OK). By placing an order on our official website https://vickiellc.com/, you agree to the terms below—we ship U.S. domestic only with trusted carriers, and we include tracking with every order for your peace of mind.
 

1. Order Processing Time

 
All orders are processed and prepared for shipping within 1–3 business days (Monday–Friday, excluding U.S. federal holidays). Key notes on processing:
 
  • Orders placed on weekends, holidays, or after 2:00 PM CST will begin processing on the next business day.
  • Slight processing delays may occur during peak seasons (holidays, Black Friday/Cyber Monday, Valentine’s Day) due to high order volume—we will notify you via email if your order is delayed by more than 3 business days.
  • Processing time is separate from shipping transit time—delivery estimates start when your order ships, not when you place it.
 

2. Shipping Methods & Estimated Delivery Times

 
We ship all jewelry orders via trusted U.S. domestic shipping carriers (USPS, UPS) and include tracking information with every order—no exceptions. We offer two shipping methods for U.S. customers (expedited shipping available at checkout for faster delivery):
 

2.1 Standard Shipping (Primary Method)

 
  • Transit Time: 3–5 business days (for all contiguous U.S. locations; 5–7 business days for Alaska, Hawaii, and remote rural areas).
  • Included: Free tracking number (sent via shipping confirmation email).
  • Ideal for: Everyday orders and non-urgent gifting.
 

2.2 Expedited Shipping (Optional)

 
  • Transit Time: 1–3 business days (for all U.S. locations).
  • Included: Priority carrier processing, premium tracking, and faster delivery.
  • Cost: Calculated at checkout (varies by delivery location).
  • Ideal for: Last-minute gifting or urgent orders.
 
Important Disclaimers:
 
  • Delivery times are estimates only—they are not guaranteed. We are not liable for delays caused by the shipping carrier (e.g., weather, sorting delays, staff shortages, holiday backlogs), remote/rural locations, or events beyond our reasonable control.
  • Rural areas, Alaska, and Hawaii may experience an additional 1–2 business days of transit time, even for expedited shipping.
 

3. Shipping Costs

 
Shipping costs are calculated automatically at checkout and are based on three factors:
 
  1. Your delivery address (U.S. zip code).
  2. The shipping method you select (Standard vs. Expedited).
  3. The total weight/size of your order (all our jewelry is lightweight—costs are minimal).
 
Key Notes on Shipping Costs:
 
  • All shipping fees are clearly displayed before you complete payment—no surprise fees at checkout.
  • We may offer free Standard Shipping promotions for qualifying orders (e.g., orders over a specified dollar amount)—details are posted on our Site homepage and promotional emails (free shipping applies only to contiguous U.S. Standard Shipping).
  • Shipping costs are non-refundable (unless the order is our error—e.g., incorrect/damaged jewelry, see Section 7).
 

4. Shipping Address Accuracy

 
You are solely responsible for providing a complete, accurate, and deliverable shipping address at checkout. Your address must include:
 
  • Full street number and name (e.g., 2524 N HARRISON ST TRLR 22).
  • Apartment/unit/trailer number (if applicable—critical for accurate delivery).
  • City, state, and 5-digit (or 9-digit) ZIP code.
  • Valid recipient name and phone number (for carrier delivery notifications).
 
We are not liable for:
 
  • Delays, lost packages, or misdeliveries caused by incorrect, incomplete, or outdated address information.
  • Returned packages due to an invalid or undeliverable address (e.g., missing trailer number, incorrect ZIP code).
 
If a package is returned to us due to an invalid address:
 
  • We will contact you to confirm the correct shipping address.
  • You are responsible for all reshipping fees to send the order to the correct address.
  • If the correct address is not provided within 14 days, we will cancel the order and issue a refund (minus the original shipping cost).
 

5. Order Tracking & Shipping Confirmation

 
  • Shipping Confirmation Email: Once your order ships, we will send a shipping confirmation email to the email address you provided at checkout—this email includes your unique tracking number and a direct link to the shipping carrier’s website for real-time delivery updates.
  • Tracking Update Time: Tracking information may take 24–48 hours to update in the carrier’s system (carriers need time to scan and process the package after pickup).
  • Missing Tracking Email: If you do not receive a shipping confirmation email within 4 business days of placing your order, check your spam/junk folder first—then email us at service@vickiellc.com with your order number for assistance.
  • Real-Time Updates: You can track your order’s progress directly on the carrier’s website using the provided tracking number—we do not have access to real-time carrier updates beyond what is posted online.
 

6. Lost or Stolen Packages

 
We take all necessary steps to ensure your package is delivered safely, but we are not liable for lost or stolen packages that the shipping carrier marks as “delivered” (per their tracking information). If your tracking shows delivered but you have not received your package:
 
  1. Check All Delivery Locations: Look in your mailbox, porch, garage, building lobby, apartment office, and with neighbors (carriers often leave packages in secure, hidden spots).
  2. Contact the Shipping Carrier: File an official inquiry with the carrier using your tracking number—they are responsible for investigating delivered but undelivered packages.
  3. Notify Us: Email us at service@vickiellc.com within 7 calendar days of the “delivered” date (include your order number and details of your search). We will assist with the carrier investigation where possible.
 
If the carrier confirms the package is lost or stolen (before marking it delivered):
 
  • We will offer a free replacement or a full refund (at our discretion) for claims filed within the 7-day window.
  • We are not liable for lost/stolen packages reported after the 7-day window.
 

7. Damaged in Transit

 
If your jewelry arrives damaged due to shipping carrier handling (not handcrafted variations or manufacturer defects), we will resolve the issue at no cost to you. To file a damage claim:
 
  • Notify us within 3 calendar days of the delivery date (per carrier tracking) via email at service@vickiellc.com.
  • Provide clear photos of the damaged jewelry, its original packaging, and the shipping label (required for the carrier’s damage claim).
  • Do not discard the packaging or damaged jewelry—this may be required for the carrier’s inspection.
 
We will review your claim within 24–48 business hours and offer one of the following resolutions (at your option):
 
  • A full refund (including original shipping costs) to your original payment method.
  • A free replacement of the jewelry (we cover all shipping costs for the replacement).
  • Store credit for the full purchase price (including shipping costs), valid for 12 months on our Site.
 
Claims submitted after the 3-day window will not be approved—we cannot verify transit damage after this time frame.
 

8. Shipping Restrictions

 
We currently have the following shipping restrictions—no exceptions:
 
  • U.S. Domestic Only: We do not ship to international locations (including Canada, Mexico, and other countries) at this time.
  • PO Boxes/APO/FPO Addresses: We ship to PO Boxes via USPS Standard Shipping only (expedited shipping is not available for PO Boxes). APO/FPO addresses are accepted for Standard Shipping (5–7 business day transit time).
  • U.S. Territories: Shipping to Puerto Rico, Guam, and the U.S. Virgin Islands is available via USPS Standard Shipping (5–7 business day transit time—cost calculated at checkout).
 

9. Contact Us for Shipping Assistance

 
If you have any questions about shipping, tracking, order processing, or this policy, please contact our customer service team—we’re here to help:
 
  • Email (Primary): service@vickiellc.com (24–48 business hour response)
  • Physical Address: Vickie Darlene LLC, 2524 N HARRISON ST TRLR 22, Shawnee, OK 74804-3106, United States
  • Official Website: https://vickiellc.com/ (track your order here!)